Payment
We are committed to ensuring the security of your banking transactions. Citadium has adopted the 100% secure payment solution from Crédit Mutuel CYBERMUT, which helps protect all the information you provide to us and guarantees the confidentiality and security of each transaction.
WHAT IS PAYMENT BY PRE-REGISTERED CARD OR PRE-REGISTERED PAYPAL ACCOUNT?
Save your card or PayPal account details securely and order with peace of mind!
When making your payment, Citadium allows you to securely save your banking details/PayPal account: this information is encrypted on your computer and then transmitted in an unintelligible form to servers that are the only ones capable of decrypting it. The authorizations and data are then verified with your bank/PayPal to prevent abuse and fraud.
In a few words:
- Citadium's partners guarantee the security of your banking details.
- Citadium does not have access to your banking information.
- A personal code is required before each payment to confirm the authenticity of your request.
HOW TO USE A CREDIT NOTE OR A GIFT CARD?
You can pay for your order with a Citadium gift card or a credit note valid on our site.
To use your credit note or gift card:
1/ You need to create an account and be logged in to use your gift card or credit note.
2/ Shop on Citadium
3/ On the payment page, click on "I have a gift card" or "I use my credit notes / vouchers"
4/ Enter your activation code if using a gift card.
Note:
- Your gift card can be used in multiple transactions.
If the amount of your purchase is less than the available balance on your gift card or credit note, the remaining balance will be available again on your gift card or credit note. Your gift card or credit note will be offered again on the "my secure payment" page during your next order and will also be available in your personal space under the "my credit notes" tab. If the amount exceeds the balance, you can complete your payment with another payment method, another credit note, or another Citadium gift card.
- The gift card is valid for 1 year from the date of purchase.
- The credit note is valid for 6 months from the date of creation.
- The gift card and credit note can be combined as payment methods.
- The gift card with a reference composed of letters is only valid on the e-shop www.citadium.com. Regarding the gift card with a number starting with: 6367 94, it is valid on citadium.com and in Citadium stores.