General Terms of Use for the Citadium Gift Card

THE CUSTOMER CAN PURCHASE ONE OR MORE CITADIUM GIFT CARDS (HEREINAFTER THE "GIFT CARD(S)") ON THE WEBSITE www.citadium.com (HEREINAFTER THE "SITE") OR IN ALL CITADIUM STORES LOCATED IN MAINLAND FRANCE (HEREINAFTER "CITADIUM STORES").

THE GIFT CARD(S) CAN BE USED ONCE OR SEVERAL TIMES ON THE SITE WWW.CITADIUM.COM AND IN CITADIUM STORES. THE GIFT CARD IS NOT RELOADABLE.

THE GIFT CARD CANNOT BENEFIT FROM ANY PROMOTIONAL CODE AND/OR DISCOUNT AT THE TIME OF PURCHASE. THE MINIMUM AMOUNT FOR A GIFT CARD IS 15 EUROS AND CAN GO UP TO 300 EUROS. THE GIFT CARD IS VALID FOR ONE YEAR FROM THE DATE OF PURCHASE. IF THE GIFT CARD IS NOT USED WITHIN ONE YEAR FROM THE DATE OF PURCHASE, THE CORRESPONDING AMOUNT WILL BE CONSIDERED AS DEFINITIVELY ACQUIRED BY THE COMPANY.

1. GO TO WWW.CARTESCADEAUX.CITADIUM.COM

2. SELECT THE DESIRED AMOUNT OF THE GIFT CARD BETWEEN 15 AND 300 EUROS.

3. ENTER THE EMAIL ADDRESS AND NAME OF THE GIFT CARD RECIPIENT. THIS EMAIL ADDRESS CANNOT BE MODIFIED LATER.

4. YOU CAN PERSONALIZE YOUR GIFT CARD BY FILLING IN THE "YOUR PERSONALIZED MESSAGE" FIELD.

5. CLICK ON "ADD TO CART".

6. PROCEED TO PAYMENT TO PLACE THE ORDER.

IN CASE OF ERROR IN THE ENTRY OF THE EMAIL ADDRESS OF THE RECIPIENT(S) OF A GIFT CARD, THE ISSUING CUSTOMER MAY REQUEST THE CANCELLATION OF THEIR ORDER. THE CORRESPONDING AMOUNT FOR THE CANCELED GIFT CARD WILL BE FULLY REFUNDED TO THEM ACCORDING TO THE PAYMENT METHOD THEY CHOSE AT THE TIME OF PURCHASE. NO CANCELLATION REQUEST WILL BE ACCEPTED IF THE GIFT CARD HAS BEEN USED BY ITS RECIPIENT.

THE COMPANY ASSUMES NO RESPONSIBILITY IN THE EVENT OF AN ERROR IN THE EMAIL ADDRESS OF A GIFT CARD RECIPIENT. THE GIFT CARD IS VALID FOR ONE YEAR FROM THE DATE OF PURCHASE. IT CANNOT BE EXCHANGED FOR CASH.

THE RECIPIENT OF THE GIFT CARD PURCHASED ON THE SITE WILL RECEIVE THEIR GIFT CARD IN THE FORM OF A CODE BY EMAIL. IT CAN BE USED IN CITADIUM STORES AND ON THE SITE.

TO USE A GIFT CARD ON THE SITE, MAKE YOUR PURCHASES ON THE SITE, THEN VALIDATE YOUR CART. ENTER YOUR GIFT CARD NUMBER AND PIN CODE THEN CLICK ON "ADD" ON THE PAYMENT PAGE.

TO USE A GIFT CARD IN A CITADIUM STORE, PRESENT THE GIFT CARD BARCODE IN ELECTRONIC FORMAT OR PRINTED FORMAT. THE BARCODE WILL BE SCANNED WITHOUT THE NEED TO ENTER THE PIN CODE ASSOCIATED WITH THE CARD.

THE RECIPIENT OF THE GIFT CARD PURCHASED IN A CITADIUM STORE CAN USE THEIR CARD IN CITADIUM STORES AND ON THE SITE.

TO USE A GIFT CARD ON THE SITE, MAKE YOUR PURCHASES ON THE SITE, THEN VALIDATE YOUR CART. ENTER YOUR GIFT CARD NUMBER AND PIN CODE THEN CLICK ON "ADD" ON THE PAYMENT PAGE.

TO USE A GIFT CARD IN A CITADIUM STORE, PRESENT YOUR GIFT CARD AT THE CHECKOUT WHEN MAKING PAYMENT.

IF THE GIFT CARD AMOUNT EXCEEDS THE PURCHASE CART AMOUNT, THE REMAINING BALANCE REMAINS AVAILABLE ON THE GIFT CARD.

IF THE CUSTOMER RETURNS AN ITEM PAID WITH A GIFT CARD ON THE SITE, THE REFUND WILL BE MADE IN THE FORM OF A VOUCHER THAT WILL BE VALID ON THE SITE FOR 6 MONTHS FROM THE DATE OF ITS CREATION.

THE GIFT CARD AND THE VOUCHER CAN BE USED CUMULATIVELY, EXCEPT FOR THE PURCHASE OF A GIFT CARD.

THE CUSTOMER CAN PURCHASE ONE OR MORE E-GIFT CARDS ON THE SITE. THESE GIFT CARDS WILL BE EXCLUSIVELY USABLE ON THE SITE.

E-GIFT CARDS CANNOT BENEFIT FROM ANY PROMOTIONAL CODE AT THE TIME OF PURCHASE. THE MINIMUM AMOUNT FOR AN E-GIFT CARD IS 10 EUROS AND CAN GO UP TO 1000 EUROS.

1. GO TO: WWW.CITADIUM.COM/FR/FR/CARTE-CADEAU

2. SELECT THE DELIVERY METHOD FROM THE TWO POSSIBILITIES (2 TABS): GIFT CARD BY EMAIL OR GIFT CARD TO PRINT.

3. ENTER THE CHOSEN AMOUNT.

4. FILL IN "FROM", "RECIPIENT", "RECIPIENT EMAIL", THE "EVENT TYPE" AND THE "MESSAGE" THEN THE "DELIVERY DATE" IN CASE OF EMAIL DELIVERY.

5. CLICK ON "ADD TO CART".

6. PROCEED TO PAYMENT TO PLACE THE ORDER.

WHEN CREATING A GIFT CARD, THE CUSTOMER MUST ENTER THE EMAIL ADDRESS OF THE RECIPIENT ("THE RECIPIENT") OF THE E-GIFT CARD. THIS EMAIL ADDRESS CANNOT BE MODIFIED LATER. IN CASE OF ERROR IN THE ENTRY OF THE EMAIL ADDRESS OF THE RECIPIENT(S) OF A GIFT CARD AND EXCEPT FOR ANY USE OF THE CARD, THE ISSUING CUSTOMER MAY IMMEDIATELY REQUEST THE CANCELLATION OF THEIR ORDER. THE CORRESPONDING AMOUNT FOR THE CANCELED GIFT CARDS WILL THEN BE FULLY REFUNDED TO THEM ACCORDING TO THE PAYMENT METHOD THEY CHOSE AT THE TIME OF PURCHASE.

NO CANCELLATION REQUEST WILL BE ACCEPTED IF THE GIFT CARD HAS BEEN USED BY ITS RECIPIENT. CITADIUM.COM ASSUMES NO RESPONSIBILITY IN CASE OF ERROR IN THE EMAIL ADDRESS OF A GIFT CARD RECIPIENT.

THE E-GIFT CARD IS VALID FOR ONE YEAR FROM THE DATE OF PURCHASE. IT CANNOT BE EXCHANGED FOR CASH. IF THE E-GIFT CARD IS NOT USED WITHIN ONE YEAR FROM THE DATE OF PURCHASE, THE CORRESPONDING AMOUNT WILL BE CONSIDERED AS DEFINITIVELY ACQUIRED BY CITADIUM.COM AND NEITHER THE CUSTOMER NOR THE RECIPIENT CAN CLAIM IT.

THE RECIPIENT OF THE E-GIFT CARD WILL RECEIVE THEIR E-GIFT CARD IN THE FORM OF A CODE BY EMAIL OR BY POSTAL MAIL.

THE E-GIFT CARD CAN BE USED EXCLUSIVELY ON THE SITE, IN ONE OR SEVERAL TIMES. IT IS VALID FOR 1 YEAR.

WHEN VALIDATING THE CART, THE CUSTOMER WHO WANTS TO USE THEIR E-GIFT CARD MUST CLICK ON THE "I HAVE A GIFT CARD" TAB AND THEN CLICK ON "VALIDATE". IF THE E-GIFT CARD AMOUNT EXCEEDS THE CART AMOUNT, THE REMAINING AMOUNT REMAINS AVAILABLE ON THE E-GIFT CARD, WHICH WILL BE OFFERED ON THE "MY SECURE PAYMENT" PAGE DURING THE NEXT ORDER AND AVAILABLE ON THE "MY VOUCHERS" PAGE IN THE CUSTOMER'S PERSONAL SPACE.

OTHERWISE, THE CUSTOMER CAN COMPLETE THEIR PAYMENT WITH ANOTHER PAYMENT METHOD OR ANOTHER CITADIUM E-GIFT CARD.

IF THE CUSTOMER RETURNS AN ITEM PAID WITH AN E-GIFT CARD, THE REFUND WILL BE MADE IN THE FORM OF A CREDIT NOTE THAT WILL BE VALID FOR 6 MONTHS FROM THE DATE OF ITS CREATION. THE E-GIFT CARD AND THE CREDIT NOTE ARE TWO CUMULATIVE MEANS OF PAYMENT.